How to Create a Customer Journey Map

According to Salesforce, 80% of senior-ranking marketers state that a cohesive customer journey is absolutely critical for success. These marketers understand how a customer or user journey map can streamline processes and provide customers with a consistent...

Engagement behaviours on Facebook Fan pages

Facebook offers companies several options to contact and communicate with their customers. Four behaviours are possible for a Facebook brand page user. Users can decide to look into a page of a brand and “Like” the page, which will lead to being able to see further messages from the brand later in his Facebook newsfeed. Furthermore, once that content is displayed, the platform allows users to “react” to the content, leave a comment on the content, and share the content with others. This post examines more in detail all these engagement behaviours.

Social influence marketing: why do we let others influence our purchase decisions and how to leverage this in your business

In the current hyper-connected environment where companies and consumers interact, learning how to leverage social influence marketing techniques can be a source of competitive advantage for your business.

Europe’s largest technology market place is around the corner: 7000+ UK tech and business leaders to descend on Lisbon

Web Summit is a global technology conference hosted annually in Lisbon. In 2016, more than 50,000 attendees from over 165 countries will fly to Lisbon for Web Summit, including over 20,000 companies, 7,000 CEOs and 2,000 international journalists. Speakers will include the founders and CEOs of the world’s largest tech companies as well as political leaders and major sports, fashion and music personalities.

SME World Summit 2016: Fostering growth through applied research.

There is an increasing pressure to use digital resources in an efficient manner, especially from an SME perspective. Making sure that the business outcomes from digital marketing activities are positive for SME owners can ensure future growth and increase customer...

Two papers from our 4th year Management students accepted into ICOM 2015 in Abu Dhabi

During the summer period, two of my dissertation supervisees decided to turn part of their dissertations into conference papers. I was very pleased to learn that the two papers were accepted to be presented in the upcoming International Conference on Organization and Management (ICOM 2015) in Abu Dhabi.

Increasing Facebook fan page engagement: on being attractive, social, and visually appealing to your customers

Communication through social media is becoming increasingly sophisticated, with an accompanied growth in research on the strategies to increase online brand engagement behaviours. A bulk of this research focusses on consumer reviews as a determinant of hotel...

What is a theory?

You are being asked to make a theoretical contribution and to find theoretical research gaps. This can be a daunting task, especially when you don’t know what can be considered as a theory and what is not. This guide will point you in the right direction. What is a...

Digital Disruption Conference at the University of Reading

I'm excited to be taking part in the first Digital Marketing Conference at the University of Reading. The theme: Digital Disruption Where? The University of Reading - Palmer Building When? 11th March, from 5 pm   Overview of the conference: Digital Disruption is...

Mobile advertising in the MENA region: factors influencing users’ atttitudes

Mobile advertising is in an experimental phase in MENA region, where marketers are simply just “trying it out” and hold the attitude that the mobile “doesn’t work yet”

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What does an SEO specialist do?

What does an SEO specialist do?

I interviewed Swapna Anandikar-Mulye about her role as an SEO specialist at The Guide Dogs for the Blind Association. I met Swapna a couple of years ago when she was studying Digital Marketing at Henley Business School. Below a transcript of the interview: Rodrigo...

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What do brand managers do?

What do brand managers do?

As part of my activities as the Program Director for the MSc in Marketing at Henley Business School was to reconnect with some of our Alumni that have graduated from the Program and that now work in different areas of Marketing. The idea was to give current students...

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What is a theory?

What is a theory?

You are being asked to make a theoretical contribution and to find theoretical research gaps. This can be a daunting task, especially when you don’t know what can be considered as a theory and what is not. This guide will point you in the right direction. What is a...

read more
How to Create a Customer Journey Map

How to Create a Customer Journey Map

According to Salesforce, 80% of senior-ranking marketers state that a cohesive customer journey is absolutely critical for success. These marketers understand how a customer or user journey map can streamline processes and provide customers with a consistent...

read more
How to make money online?

How to make money online?

If you’re looking to make money online, you need to understand the different revenue models that are available. A revenue model describes the process by which money can be earned. Choosing a revenue model for your online business will help with decisions regarding how many resources to invest in your business.  There are four main revenue models: selling content, selling information, selling advertisement space and selling services

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Dark Social: what is it and what it means for your business?

Dark Social: what is it and what it means for your business?

Dark Social has become a major topic among marketing practitioners in the past years. The reason behind this is that marketers are realising that dark social behaviours are increasingly popular among consumers. In this article, we will look at what dark social is, and we’ll share some recommendations on how to leverage on this online behaviour.

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The UK General Election: can social media covfefe influence the elections?

The UK General Election: can social media covfefe influence the elections?

Social media was, without a doubt, at the centre of all candidates’ campaign strategy in this General Election. However, this was not always the case. The Obama campaign popularised the use of social media for political reasons in 2008. Before that, ‘respectable’ politicians tended to shy away from this channel. The reasons are similar to the one’s brands experienced in the early stages of social media adoption: it is hard to control what happens once a tweet or Facebook post is out, and politicians (as well as brands) were not very keen on criticism on these public platforms. However, the attitudes towards social media by politicians worldwide is more welcoming today than ten years ago, and many of the most prominent personalities in the global political sphere have a prolific social media presence and covfefe. However, is it a positive thing?

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Blue Monday, fact, fiction or purely a marketing opportunity?

Blue Monday, fact, fiction or purely a marketing opportunity?

Today is supposed to be the gloomiest day of the year, according to Dr Cliff Arnall, a former academic specialised in the field of psychology that devised a formula that is supposed to determine the gloomiest day of the year based on some rather grim factors. Beyond the validity of Dr Arnall’s depression score formula, some opportunities arise from events like this from a marketing perspective, and businesses have embraced rather happily Blue Monday to their calendar of marketing communication activities and promotional events.

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Uncovering online brand communities

Uncovering online brand communities

Online brand communities (OBCs) have increasingly gathered the attention of marketers as they can generate several positive outcomes for brands. An online brand community is a specialised group of people that gathers in online environments with a shared interest (usually a brand, a brand category, or a particular web page). These online communities become a space where consumers share ideas, feelings and opinions about a product or a brand. In this article, we will examine this phenomenon from an SME perspective as we believe that understanding how these communities work can also be beneficial for small businesses.

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Europe’s largest technology market place is around the corner: 7000+ UK tech and business leaders to descend on Lisbon

Europe’s largest technology market place is around the corner: 7000+ UK tech and business leaders to descend on Lisbon

Web Summit is a global technology conference hosted annually in Lisbon. In 2016, more than 50,000 attendees from over 165 countries will fly to Lisbon for Web Summit, including over 20,000 companies, 7,000 CEOs and 2,000 international journalists. Speakers will include the founders and CEOs of the world’s largest tech companies as well as political leaders and major sports, fashion and music personalities.

read more
Performance marketing: is your agency ticking the right boxes?

Performance marketing: is your agency ticking the right boxes?

Performance marketing in the UAE is like the latest Lamborghini: everybody wants it, many people talk about it, but at the end, it is very rare to see it in action. No matter if we are speaking about Google AdWords or Facebook Advertising, most advertisers are using soft or no metrics when it comes to analysing their campaigns. They are satisfied with “something is happening” but they do not really care whether they are getting some returns on their investment or not.

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Analysing the effects on reputation, credibility and trust of three PR strategies to manage a crisis on Facebook

Analysing the effects on reputation, credibility and trust of three PR strategies to manage a crisis on Facebook

Social media platforms are now a common tool for PR practitioners to manage a crisis. When used correctly, social media allow organisations to monitor the sentiment of people towards a specific situation and to correct rumours rapidly before they become facts. However, what is the tone and best strategy that PR departments should adopt when a crisis happens?

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Social Media Summit 2016: social influence marketing on the rise

Social Media Summit 2016: social influence marketing on the rise

I was invited to give a talk on Facebook fan page engagement at the Social Media Summit in Dubai. This was based on part of the research that I have done for my PhD and some other new research avenues that I am currently investigating. What was interesting from this event, was how much relevance social influence marketing is having among marketing practitioners.

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A guide to social influence marketing in online environments

A guide to social influence marketing in online environments

Social influence marketing employs social psychology principles to achieve marketing and business goals. It draws on the fact that as potential customers make a purchasing decision, they are being influenced by various forces. Within the field of social psychology, the concept of ‘social influence’ and its effect on individual behaviour, attitudes and beliefs is widely studied. Social influence has also of interest to marketers as consumer-to-consumer interactions are believed to affect consumer behaviour, attitudes, and feelings towards a product or brand. Trends towards brands being present in online environments, plus the innate human need to anthropomorphise objects to facilitate interactions with non-material objects make brand-consumer interactions within social media subject to similar effects.

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Engagement behaviours on Facebook Fan pages

Engagement behaviours on Facebook Fan pages

Facebook offers companies several options to contact and communicate with their customers. Four behaviours are possible for a Facebook brand page user. Users can decide to look into a page of a brand and “Like” the page, which will lead to being able to see further messages from the brand later in his Facebook newsfeed. Furthermore, once that content is displayed, the platform allows users to “react” to the content, leave a comment on the content, and share the content with others. This post examines more in detail all these engagement behaviours.

read more
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